Kept getting "Unable to connect: A connection could not be established. So I had her temporarily disable Webroot's shields to see if that was what was blocking TVr but no. That reminded me that she got the laptop with Webroot installed by Best Buy's Geek Squad as part of this 2 year protection package she opted for. I had her check Windows Defender, and it was apparently already turned off. I had her check Windows Firewall to see if TeamViewer was an allowed app, and it was. So, somehow, incoming TeamViewer connections were being blocked. She was able to move my cursor and click on things. I then had her try and log onto my computer from her new laptop instead, and that worked too. So it wasn't that her network had suddenly decided to block TeamViewer's ports. When all that failed, I tried logging into her old laptop, and I got in like I always do. Have her re-enter/update the unattended access data (name and password), and try logging in again.Try remote controlling in with her 9 digit TeamViewer ID and the random password.
These are the following things I tried next, all of which still led to me getting that error: However, once she got TeamViewer set up with unattended access, and we were able to see each other as online, I tried logging in using the "unattended access" password, but I got the error mentioned in the title.
I regularly (successfully) remote control her old laptop whenever it's needed, so I was looking forward to doing the same with this one as well.
#Teamviewer 9 reason unknown download
As I am away at the moment, I got her to download TeamViewer, intending to log in and help her. My girlfriend just got a new Lenovo 710, and wanted me to help set things up.